Refund policy

This policy applies to every order placed through jellytidez.com. It does not apply to JellyTide bought anywhere else, because no other seller is part of authorized 2026 distribution and we cannot refund a transaction we never received.

The window

Sixty calendar days, counted from the date your order was placed rather than the date it arrived. The manufacturer asks that you have used the product for at least thirty days before requesting a refund on effectiveness grounds. Requests based on taste, tolerability or medical advice are processed at any point inside the window with no minimum use period.

What is refunded

• The full purchase price of the product, on any supply size.
• One refunded order per customer. Repeat refunds on repeat orders are handled case by case.
• Refunds are issued to the original payment method. We cannot redirect a refund to a different card or account.

What is not refunded

• The shipping charge paid on the two bottle supply, since that cost was incurred on your behalf.
• Return postage, which is the customer's responsibility.
• Orders placed with a marketplace seller, a reseller, or any website other than jellytidez.com.
• Requests submitted after day sixty.

Condition of the goods

Bottles may be returned opened, part used or empty. This is deliberate: a policy that requires sealed bottles is a policy that refunds people who never tried the product and refuses everyone who did. We ask that you return whatever you still have rather than disposing of it, because the returned quantity is what our fulfilment team reconciles the refund against.

How to start a refund

1. Email [email protected] with your order number in the subject line.
2. We reply within two business days with a returns reference and the address.
3. Send the parcel to Ardenmoor Returns Center, 4820 South 40th Street, Bay 9, Phoenix, AZ 85040 with the reference written on the outside, using a tracked service.
4. The refund is issued within five business days of the parcel being received and logged.

Your bank or card issuer typically needs a further three to five business days to display the credit. If more than ten business days pass after our confirmation email with nothing showing, contact us and we will send the transaction reference for you to give your bank.

Damaged, incorrect or suspect parcels

These are handled outside the refund process and faster. Photograph the parcel and the bottles, email [email protected], and we replace at our cost without asking for the goods back. If the printed lot code does not match the record on our verification page, tell us where the bottle was purchased so we can flag the seller.

Chargebacks

If something has gone wrong, write to us before you contact your bank. A chargeback freezes the order for weeks while the dispute runs, and in almost every case we can resolve it in a day by email. We do not contest good faith disputes, but we would rather not put you through the delay.

Last updated: August 2026. Questions about this policy go to [email protected] or +1 (480) 726-3915.