Delivery, tracking and returns
Orders leave the warehouse within one business day. Typical United States delivery is three to six business days. Shipping is free on the four and eight bottle supplies and charged at checkout on the two bottle supply. Returns go through [email protected] first, then to the Phoenix returns centre.
Dispatch and delivery windows
| Destination | Typical window | Notes |
|---|---|---|
| Continental United States | 3 to 6 business days | Free on 4 and 8 bottle supplies |
| Alaska and Hawaii | 5 to 9 business days | Carrier dependent |
| APO, FPO and DPO | 7 to 14 business days | Tracking stops at the military handoff |
| Outside the United States | Not available | This portal ships domestically only |
Orders placed before 2 p.m. Mountain Standard Time on a business day normally go out the same afternoon. Orders placed over a weekend or a federal holiday go out on the next working day. You will get a tracking number by email as soon as the parcel receives its first carrier scan, which is usually a few hours after it leaves.
If tracking has not moved
Carrier scans occasionally stall for a day or two without anything being wrong. If a parcel has shown no movement for four business days, email [email protected] with the order number and we will open a trace. If it is genuinely lost, we ship a replacement rather than making you wait for a claim to close.
Damaged or tampered parcels
If the outer box is crushed, or a bottle arrives with a broken seal under the cap, photograph it before you do anything else and send the pictures to [email protected]. Replacement is at our cost and we do not ask for the damaged goods back. This is also the route to take if the printed lot code does not match the record on the verification page.
Returns
Email first, always. [email protected] with the order number in the subject line gets you a returns reference and the address, which is Ardenmoor Returns Center, 4820 South 40th Street, Bay 9, Phoenix, AZ 85040. Parcels that arrive without a reference number still get processed, they just take considerably longer to match to an order. Return postage is the customer's cost, and a tracked service is worth the few dollars.
Bottles can be returned used, part used or empty. That is not a loophole, it is the policy, and it is explained in full on the sixty day promise page. Refunds are issued to the original payment method within five business days of the parcel arriving.
What we do not do
- No subscriptions, no auto ship, no stored cards for future charges.
- No international shipping from this portal.
- No delivery to third party marketplaces or resellers, which is why JellyTide only exists here.
- No signature requirement by default, though you can ask for one before dispatch.
Last updated: August 2026