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JellyTide® Official Site · Authorized 2026 US Distribution & Batch Records

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The sixty day promise, step by step

Short answer

You have sixty days from the date of purchase to ask for your money back. The manufacturer asks that you have used the product for at least thirty days first. One email to [email protected] with your order number starts it, and refunds are issued to the original payment method.

How to claim it

  1. Email us inside the window

    Write to [email protected] with your order number in the subject line, any time inside sixty days of your purchase date. You do not need a reason, and you will not be asked to justify one.

  2. We reply with return instructions

    Usually the same business day, always within two. The reply includes the returns address and a reference number to write on the parcel.

  3. Send the bottles back

    Used, unused, empty, partly full: it does not matter, and we mean that. Return postage is the customer's cost. Use a tracked service so neither of us is guessing.

  4. Refund is issued

    Within five business days of the parcel arriving, back to the card or account that paid. Your bank usually takes another three to five days to show it.

Why thirty days of use is asked for

Because the data says so. Only 8 percent of reviewers report noticing anything inside a week, while 38 percent first notice something between weeks three and four. A fortnight is not a test of a product that works on appetite habits, and refunding at day ten would mean refunding people who never actually tried it. The full breakdown is on the results page.

That said, the thirty day expectation is not a trap. If the taste is intolerable, if it upset your stomach, or if a doctor told you to stop, write to us on day three and we will process it. The condition exists to protect people from judging too early, not to deny refunds on a technicality.

What is and is not covered

  • Covered: the purchase price of the product, on every supply size, once per customer.
  • Covered: parcels damaged in transit or arriving with a broken seal, replaced at our cost with no return needed.
  • Not covered: the original shipping charge on the two bottle supply, and return postage.
  • Not covered: bottles bought from a marketplace, a reseller, or any site other than jellytidez.com. We cannot refund an order we did not take.
  • Not covered: requests made after day sixty. We will still reply, but the window is the window.

Returns go to Ardenmoor Returns Center, 4820 South 40th Street, Bay 9, Phoenix, AZ 85040. Do not send anything back before you have emailed us, because parcels arriving without a reference number take considerably longer to match to an order. Delivery timings and tracking are covered on the delivery and returns page.

Last updated: August 2026

Sixty days, one email, no argument

That is the whole policy. Order the supply that gives the routine a fair run.

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